Let's start with prayers & wishes:
We pray for good health & safety of all health care members helping us unconditionally at this critical time.
We wish you and your family good health & safety.
Please stay safe at home with your family!
Customer Care Update:
- Adhering to WHO guidelines to maintain social distance & nationwide lockdown announced by our Govt., Our entire team will be working remotely from their home until further notice.
- Phone support will not be available until the 15th of April, 2020 due to nationwide lockdown.
- You can contact us via email at - email@example.com and our team will revert within 1 working day.
- Our working days will remain the same as earlier - 10 am to 6 pm, Monday to Friday.
- We will update this page if our Govt. extends the lockdown period further.
Order Status Update:
- We apologize that we are not able to update the real-time status of your orders online because some of our team members in our factory and warehouses, except production & packaging staff, have been working remotely from their homes.
- We are working hard to build a new status update system that can pull data automatically from our factory and warehouses system and update you each phase automatically via email.
- All customers will be notified after we successfully test and upgrade our order status update system.
Order Delivery Update:
- Currently as per Govt. orders of nationwide lockdown until 15th of April, 2020 and barring of Commercial International Flights to New Delhi Airport till the 29th of March, All of the orders placed at Blinglane.com will be delayed until further notice.
- Personalized products are not manufactured in India so its production will not be affected due to lockdown, Hence you can place customized item orders and we will manufacture them normally at our overseas factory.
- As we import our goods from overseas warehouses to New Delhi in India, hence estimated delivery dates will be affected if Govt. announces further extension barring of Commercial International Flights to New Delhi Airport.
- We will update this page again if our Govt. extends the lockdown or barring period further.
We sincerely apologize for the inconvenience caused and request you to please bear with us until the current situation is under control. We promise to either fulfill your orders after situation comes under control or cancel and initiate a full refund to the same mode of payment method used, if your order delivery will be delayed further for a very long time.
Order Package Safety:
Your safety is very important to us and we adhere to all disease prevention guidelines by WHO.
- NONE of our order shipment packages are shipped directly from any International Warehouse to the doorstep of our customers.
- We import all inventory in bulk batches to our New Delhi Warehouse, where we keep the goods for a few days in a disinfected clean room, our packaging staff sanitize and wear gloves, check the quality, assemble (personalized items) and then pack your ordered item into the packaging material stored in New Delhi Warehouse only.
- All of our order shipments are shipped from Karol Bagh, New Delhi via local couriers like Bluedart, FedEx or Delhivery, etc.
- For further transparency, Here is a Q&A article by WHO:
- Is it safe to receive a package from any area where COVID-19 has been reported? Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperatures is also low. Source: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses
Order Cancellation and Refund:
- You can request an order cancellation and full refund before it has been fulfilled and/or 15 days after the date of delivery of Ready to Ship (In Stock) items only.
- You can create a cancellation, return, exchange or refund request on our website here - https://blinglane.com/a/returns
- NOTE: Personalized/Customized item orders are not allowed to be canceled or refunded in our system. However, you can make changes to your order within 24 hours and/or changes to your delivery address before it has been fulfilled.
Important Information regarding Covid-19:
Latest Coronavirus Updates by Ministry of Health and Family Welfare, India:
Coronavirus Helpline India:
- Central Helpline Number for corona-virus: 011-23978046
The list of private labs currently authorized to test for Covid-19 in India @ charge of ₹4500 are:
- Lal Path Labs, Block -E, Sector 18, Rohini, Delhi
- Helpline number for doorstep collection in Delhi/NCR: 011-39885050
- Unipath Specialty laboratory limited, 102, Sanoma Plaza, Opposite Parimal Garden, Besides JMC House, Ellisbridge, Ahmedabad
- Strand Life Sciences, A-17, Sector 34, Gurugram 2. SRL Limited, GP26, Sector 18, Gurugram
- Neuberg Anand Reference Laboratory, Anand Tower, #54, Bowring Hospital Road, Bengaluru
- Thyrocare Technologies Limited, D37/1, TTC MIDC, Turbhe, Navi Mumbai2. Suburban Diagnostics (India) Pvt. Ltd., 306, 307/T, 3rd Floor, Sunshine Blvd., Andheri (W), Mumbai
- Metropolis Healthcare Ltd, Unit No. 409-416, 4th Floor, Commercial Building-1, Kohinoor Mall, Mumbai
- Sir H.N. Reliance Foundation Hospital and Research Centre, Molecular Medicine, Reliance Life Sciences Pvt. Ltd., R-282, TTC Industrial Area, Rabale, Navi Mumbai
- SRL Limited, Prime Square Building, Plot No 1, Gaiwadi Industrial Estate, SV Road, Goregaon, Mumbai
- Dept. of Clinical Virology, CMC, Vellore 2. Department of Laboratory Services, Apollo Hospitals Enterprise Ltd, Chennai
Please click below links to get important information & updates about Coronavirus by WHO:
- Pass the message: Five steps to kicking out coronavirus
- Covid-19 Coronavirus Pandemic Latest Updates
- Coronavirus disease (COVID-19) advice for the public: Healthy Parenting
- Coronavirus disease (COVID-19) advice for the public: Myth busters
- Coronavirus disease (COVID-19) advice for the public: When and how to use masks
- Coronavirus disease (COVID-19) travel advice
- Q&A on coronaviruses (COVID-19)
Live Meter of Global Coronavirus cases:
Live Map of Global Coronavirus cases:
WE WISH YOU & YOUR FAMILY GOOD HEALTH & SAFETY FROM COVID-19.
If you have any further queries regarding your order, please feel free to contact us:
Phone: 96500-BLING (25464)
Working Hours: 10am - 6pm
Working Days: Monday to Friday